A “Senior” Moment on Guided Tours

By 2015, AARP forecasts that 45% of the United States population will be age 50…


Visitor Engagement: It's All About Connections

One of the best sessions at a museum conference that I ever attended was at the…


A Touchy Subject

Leading tours in a historic house filled with objects and furnishings has its…


Smell: A Catalyst for Conversation

Good, bad, and ugly, all of us have strong memories tied to smell (sadly, the…