Interpreters and Customer Service: The Importance of Good Service in Museums

We’ve all experienced it at one time or another: horrible customer service.…


Interpretation at Catered Events

Catered events have become an increasingly important part of the business…


Visitor Feedback Stations

Revisiting some great readings from earlier this year, I came across a nice…


Many Voices: Moving Beyond the White Male Interpretation in a NJ Historic House

Recreated YWCA meeting room for clubs in Montclair Historical Society's Crane…


From Historic House Museum to 21st Century Museum

The Woodrow Wilson Family Home: A Museum of Reconstruction While never leaving…


Taming Your "Wild" Docents

It seems you can't go a week without encountering a museum-related article in…


What I Look For In A Museum Visit

What I Look for in a Museum Visit is an on-going series in which museum…


Remaining Relevant with New Construction

At the James Whitcomb Riley Museum Home (JWR Home) in Indianapolis, we find…


Valentine's Day -- Bah, Humbug!

Wedding party at Lippitt House Museum. Courtesy of Yaritza Colon Photography Oh…


Are Guided Tours at Historic Houses Dead?

Last week, I was following a thread on the AASLH Historic House Museum List…